Goals: describe the main goals of the good practice

- detection of abuse

- reporting of abuse and acting

- information and guidance

- advice and assistance

- strengthen and support people in need

Target Group: describe on which group the good practice is targeted

For the elderly in cases of abuse

Approach: describe the way in which the good practice is implemented.

Free access telephone line (counselor person available from 8-14h, after that an answering machine is available; questionable further functioning)

Who does implement this good practice? Mention, if relevant, the organization or persons who do the work.

Community of centers for social work

What material is available on this good practice (description, website etc.)

- leaflets

- website

How widely is this good practice used in your country?

- Established in 2010; available every day

What are the results, outcomes, experiences with this good practice? Please mention the source(s).

This form of assistance has proven as very successful as well as other phone numbers for the people in need.

Are there effect studies? Please mention the source(s) if the answer is ‘yes’.

What are the success factors?

Free form of assistance, available from 8h-14h (after that an answering machine answers), possibility of anonymity, easy to use (each can use the phone), rapid response, professional treatment and assistance.